Community · The Strip
Harmon at 370 residents say the whole complex has been without water since Wednesday night
A resident of the apartment complex on East Harmon Avenue says water was shut off to every unit without notice, and that by Thursday afternoon there was still no repair timeline from management. It is at least the third water problem at the property reported since 2024.
What residents are reporting
Water was shut off to the entire Harmon at 370 apartment complex, at 370 E. Harmon Ave., on Wednesday night, according to a resident who contacted News In Las Vegas on Thursday. The resident said the shutoff came without any advance notice or emergency notification to tenants.
By Thursday afternoon, the resident said, the complex had been without water for more than 16 hours.
Conflicting explanations
The resident said the after-hours emergency maintenance line had no information about the cause, the timeline for a repair or any backup plan. Security staff told residents who came to the booth that a repair team was on site and that the work would take seven to eight hours, the resident said. No community-wide update had followed, and the resident said tenants had not seen repair vehicles on the property from Wednesday night into Thursday afternoon.
A leasing agent described the outage as a "city issue" that the city would fix, according to the resident. The resident questioned that explanation, saying a problem on the public side would likely affect more than one complex, and that no city crews had been seen nearby. The resident said they had filed several complaints with local government about the outage.
The property sits in unincorporated Clark County, not the City of Las Vegas, and its water comes from the Las Vegas Valley Water District. News In Las Vegas has not found a public notice of a water main break or planned shutoff in the area.
Seniors and families affected
The resident said management had not offered a rent credit or hotel vouchers, and pointed to the many seniors and families with young children who live at the complex.
Not the first time
KTNV Channel 13 has reported on water problems at Harmon at 370 at least twice before. In September 2024, the station reported that a tenant's bathroom ceiling collapsed and released brown water that looked like sewage into his apartment. The tenant told the station that management dismissed the problem and denied his request to transfer units or end his lease.
In a later report, KTNV said a major pipe break left hundreds of residents without running water for at least two days. Tenants told the station that sewage backed up into apartments and that management suggested using pool water to flush toilets. KTNV identified the owner as New Earth Residential and reported that management declined to comment and that security was called when the station visited the leasing office.
What tenants can do
Under Nevada law, running water is an essential service a landlord must provide. If a landlord fails to supply it, NRS 118A.380 lets a tenant give written notice and then take steps such as buying reasonable amounts of water and deducting the cost from rent, or arranging substitute housing, during which rent is excused. The rules include conditions and notice requirements, so tenants should check the statute or get help before withholding rent.
- Put complaints to management in writing and keep copies, photos and receipts.
- Free legal help is available through the Civil Law Self-Help Center and Nevada Legal Services.
- Report health and sanitation hazards to the Southern Nevada Health District.
What we're watching
- When water is fully restored, and what caused the outage.
- A response from management or New Earth Residential.
- Whether residents are offered rent credits or other relief.
